Cleaning & Housekeeping Services
At our guesthouse, your comfort and hygiene are our top priorities. We maintain high cleaning standards to ensure a pleasant and enjoyable stay
1. Service days for Cleaning:
1.1. Cleaning Services is included on weekdays and Saturdays.
1.2. There is No cleaning services on Sundays and Public Holidays, however this can be arranged in-advance at an additional charge.
2. Washing of Towels:
2.1. Only towels placed on the shower floors will be collected for washing.
2.2. Towels will be collected by 10:00 AM to be washed and dried on the same day.
2.3. For the towels that have been washed, if your towels are not in your room upon return, please collect them from the drying lines.
2.4. Each bedroom is allocated 2 bath towels and 1 hand towel. On CheckOUT guests will be charged R500 per towel if found missing.
2.5. We do not provide beach towels. Please do not use our bath towels for the resort's beach and pools.
3. Additional Guest Cleaning Requests / Additional Laundry:
During your stay the core responsibility of our cleaning staff is to ensure;
3.1. Dishes are washed once daily — usually in the morning when our staff arrives.
3.2. All towels are collected by our staff from the showers by 10:00 AM for same-day laundry service.
3.3. Bedrooms are tidied for neatness only. Our team will do their best in tiding the room while being considerate of your personal items.
3.4. Our staff’s duties are limited to cleaning and laundry of our guesthouse items only. Should guests request cleaning outside of their responsibility, neither management nor staff will accept responsibility for any damages or liabilities that may arise.
4. Special Events & Private Functions:
We understand that guests may host private dinners, events, or celebrations during their stay. We encourage an open communication — if you’re planning something special. We do not want surprises and transgression fines by Zimbali Security and such.
4.1. Where the guest is arranging such and further where a chef and / or specialized service providers are brought in, we are not responsible for the associated setup and cleanup, during and thereafter.
4.2. Chefs must bring their assistants for preparations and cleaning up afterwards.
4.3. Our staff will continue with their regular duties — making up beds, tidying rooms, and standard kitchen cleaning — but are not responsible for event-related setup or post-event cleanup, unless this agreed and discussed.
4.4. Should extra cleaning be required after an 'event'' a cleaning surcharge of R1,000 will be charged to your booking.
5. Moving of House Furniture:
We do understand at times, within reason, that guests will move certain house equipment/furniture around, within the property. It is then the sole responsibility of the guest to then return the furniture to the same place as it was originally positioned. Damages resulting in moving equipment/furniture for the guests convenience will be for the guests account, irrespective if this was moved by our staff.
Queries please contact VJ on 0825704690
uBukwa House Manager
www.zimbaliguesthouse.com
www.airbnb.com/h/zimbali
www.uBukwa.com
Email: zimbalirentals@gmail.com
Zimbali translates: Valley of Flowers
uBukwa translates: Valley of Views